Terms & Conditions

These terms and conditions set out the agreement between GreenUnion Ltd. (GU, our, us or we) and you, the user (you), of the GU shopping website under the domain name www.greenunion.co.uk and any webpages contained within it (Site).

Please read these terms and conditions carefully before using the Site. By using the Site you accept these terms and conditions regardless of whether or not you choose to register with us. If you do not accept these terms, please do not use this Site.

1. USE OF THIS PORTAL

What you can do
1.1 You may access most areas of the Site without registering your details with us. Certain areas of the Site are only open to you if you register.

1.2 GU may revise these terms and conditions at any time by updating this posting. You should check the Site from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of this Policy may be superseded by expressly designated policies or terms located on particular pages in this Site.

1.3 You are permitted to print and download extracts from this Site for your own use on the following basis:

a) no text, information, image, audio or video on this Site are modified in any way;
(b) no graphics on this Site are used separately from text; and
(c) such use is for personal and non-commercial use only.

What you can’t do
1.4 Subject to paragraph 1.3, no part of this Site may be reproduced or stored in any other site or included in any public or private electronic retrieval system or service without GU’s prior written permission.

1.5 You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet connected device.

1.6 You are prohibited from posting or transmitting to or from this Site any material:

(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of a person’s right of privacy or which may cause annoyance or inconvenience; or
(b) for which you have not obtained all necessary licences and/or approvals; or
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

1.7 The use of any tools, programs, algorithms or products to automatically download, ‘spider’, transfer or reference any information or pages within the Site, including that relating to retailers, is prohibited.

1.8 You may not link to this site without GU’s prior consent.

1.9 Each registration is for a single user only. If you are a couple using the Site in connection with your wedding or other civil or religious ceremony of commitment, we will regard a single registration as covering you both. Otherwise GU does not permit you to share your user name and password with any other person nor with multiple users on a network.

What we can do
1.10 GU shall fully co-operate with any law enforcement authorities or court order requesting or directing GU to disclose the identity or locate anyone posting any material in breach of paragraphs 1.6 or 1.7.

1.11 Other than personally identifiable information, which is covered under our privacy policy, any material you transmit or post to this Portal shall be considered non-confidential and non-proprietary. GU shall have no obligations with respect to such material. GU and its designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

1.12 GU reserves the right to suspend or cancel your access to some or all of parts of this Portal if you breach these terms and conditions.

1.13 GU may process your information in accordance with its privacy policy.

2. PRIVACY POLICY

The information we collect
2.1 In accordance with the Data Protection Act 1998 GU is committed to protecting the personal information we collect from you, which we use to enhance your experience of using the Portal, to process any orders you may place with us, and to provide you with any other services you may request. This Privacy Policy sets out how we collect information from you or from your use of the Site, allowing you to make informed choices about the personal information you provide via the Site.

2.2 When you visit, register or purchase products via the Portal we may collect the following information:

(a) Your name;
(b) Your email address;
(c) Your telephone number;
(d) Your date of birth;
(e) Your credit/debit card billing address;
(f) Your delivery address (if different);
(g) Your customer password;
(h) Credit/debit card type;
(i) Credit/debit card number, expiry date, issue number and other related details; and
(j) Details of the retailers you visit and the products or services you browse or purchase.

2.3 We may also collect information about you from messages you post to the Site and e-mails or letters you send to us.

Use of your information
2.4 When you give us information, it may be used for a number of different purposes, which are listed below:

(a) Administration and fulfilment of customer orders: The customer information you give to us is necessary for the operation of the Site and you agree that GU may share this information with Partners and third parties involved in the processing of payments or your order. Some of the third parties may be based outside the UK in countries which have different or lower levels of data protection than the UK. Where this occurs, GU will make every reasonable effort to ensure your privacy is protected in accordance with this privacy policy.
(b) To enable customer services: We ask for your contact details, such as your e-mail address and telephone number, to enable us (or our agents) to resolve any queries you may have about using the Site and for either us or the Partner to notify you about the dispatch of or any problems with your order.
(c) Direct Marketing: During the customer registration process, you can opt to receive information about products and services from GU, such as e-mails about new products, services and promotions. If you do opt in to receive these additional services, we may ask for a little more information, such as your gender and age range, so that the information we send is more relevant to you.
(d) To learn what our customers want: Any extra information that we ask for helps us to understand our customers better - we think that this is important to keep improving our service to you. We also learn about our customers by tracking their movements around the Site and collecting information about their buying habits. Individuals are not personally identified, but the results of customers’ shopping habits and preferences are analysed en masse. Please read the paragraph below about ‘cookies’ for more information on this.
(e) Research and analysis: We may also pass aggregate information on the usage of the Site to third parties for research and analytical purposes but this will not include information that can be used to identify you.

2.5 You agree that GU may pass your information to third parties. These third parties include Partners, credit/debit card payment possessors and any other party we reasonably believe requires the information to ensure you receive your products and in relation to any after sales services. The third parties may process the data in accordance with their legitimate business interests for example in relation to warranty cover, address and ID verification or product registration. If you provide information to a third party directly, GU is not responsible for its use and you should check the privacy policy of the third party for how your information will be used.

2.6 Please note, in the case of visitors to the Site who are not registered users, the information collected is anonymous and does not therefore enable us to identify you as an individual.

Accessing and updating your information
2.7 You can at any time, change and update the details you have provided to us, by logging onto the Portal. Please use this facility to keep the information we hold about you updated, as we may not otherwise be aware of changes to your information.

2.8 Alternatively, you may request us to provide details of the information we hold about you and ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this please contact GU by email at info@greenunion.co.uk. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

What to do if you do not want to receive information
2.9 You have the right not to receive marketing information from GU if you do not want to. Please make your choice on the customer registration page or if you are already a registered customer, please send an email stating that you wish to unsubscribe to info@greenunion.co.uk.

Is it safe to give GU my personal information?
2.10 GU employs security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.

2.11 We will retain your information during the currency of your registration and for a reasonable period thereafter. Should you choose to cancel your registration, you will continue to receive information from us and third parties in accordance with the terms of this privacy policy. If you do not wish to receive this information please contact us.

Fraud prevention
2.12 GU reserves the right to pass on any customer information to third parties in order to assist in the prevention and detection of any fraud.

About cookies
2.13 Cookies are small files in your computer’s web browser that enable website providers to recognise your computer when you visit their websites. We use this tool to help collect information, such as how many people visit and return to the Site, what products are being bought, and to make certain parts of the Site function properly. We also use cookies to identify you, so as to make using the Site easier for you. For example, cookies allow us to store your password to save you retyping it every time you visit the Site.

2.14 If you have ‘disabled’ cookies in your browser you may experience technical problems with some parts of the Site (e.g. you might have problems filling your basket).x

2.15 For independent information about cookies please visit www.aboutcookies.org.

Sale of the business
2.16 If the business of GU is sold or integrated with another business your details may be disclosed to our advisors and the purchasers and their advisors and will be passed to the new owner of the business for their use provided it is in accordance with this privacy policy.

3. THE SITE

Display and Sale of Products
3.1 The products shown in this Site are an invitation to you (or a third party) to make an offer to purchase those products from the relevant partner (Partner). No contract will be made for such sale and purchase until an email has been received confirming the order.

3.2 Although GU owns and operates the Site, it does not actively participate in the sale of Partners’ products and any purchase of products made by you (or a third party) through the Site is a contract between you (or a third party) and the Partner. The Partner has agreed to be bound by these terms and conditions which together with the Standard Conditions of Sale will form part of your contract with the Partner. GU does not act on behalf of Partners except as expressly set out in these terms and conditions.

3.3 GU is not responsible for the truth, accuracy or legality of the content or products sold through the Site. GU therefore does not endorse or make any representations about the quality or nature of products or for the Partners.

3.4 Each Partner is solely responsible for the truth and accuracy of any material (including pictures and descriptions) posted within the Site concerning their products.

3.5 GU does not accept any liability(except as stated in Section 5 (Liability) below for products ordered using the Site. All purchases are subject to the Standard Terms and Conditions of Sale.

3.6 The Site is operated for your convenience only and GU cannot guarantee that the Site or any part of it will operate continuously or without interruptions resulting from system failure, maintenance or repair or for reasons beyond GU’s control.


Acceptance of Gift Vouchers
3.7 You agree that your use of gift vouchers will be subject to the terms and conditions applicable to their use.

3.8 Gift vouchers may not be exchanged for cash and are only usable on products advertised for sale by within the Site.

3.9 You may use more than one voucher to purchase an item. Unused parts of gift vouchers will not be refunded.


4. TERMS AND CONDITIONS OF SALE

Your Relationship with GreenUnion
4.1 With the exception of gift vouchers, all products offered through the Site are an invitation to you to make an offer to purchase those products from the relevant Partner. No contract will be made until you have received an email confirming your order.

4.2 GU provides services to Partners using the Site. Such services include allowing a Partner to advertise their goods or services through the Site, providing e-commerce facilities and initial help line services. GU does not actively participate in the sale of a Partner's products or services and any purchase of products or services by you is a contract between you and the Partner. Where goods or services are advertised within the Site, the Partner has agreed to be bound by these terms and conditions and they will form part of your contract with the Partner.

4.3 Should you encounter any problems or have any queries with any products, you should contact the Partner directly. You will find the Partner’s details in their confirmation of purchase email. If you have any problems contacting the retailer or your query relates to a Gift Voucher, please contact GU’s Customer Services by email at info@greenunion.co.uk. GU will assist as far as possible but has no legal power to intervene or settle any dispute or obtain any information on your behalf.

4.4 GU reserves the right to modify these terms and conditions of sale at any time for any reason.

Returns and Refunds
In the event of a return, refund, or exchange, please contact the Partner in the first instance. Contact details can be found on the Partners' confirmation of purchase email.

4.5 You may cancel your contract for products with the retailer at any time up to the end of the seventh working day from the date you receive the ordered products. You do not need to give the retailer any reason for cancelling your order nor will you have to pay any penalty.

4.6 To cancel your contract you must notify the Partner in writing or by email quoting the product description and order number (if applicable). GU cannot accept notification on behalf of the Partner.

4.7 If you have received the products before you cancel the contract then you must send the products back to the retailer at your own cost and risk. If you cancel your order but the retailer has processed the products for delivery, you must not unpack the products when they are received by you and you must send the products back to the retailer at your own cost and risk within 14 days of notification.

4.8 Once you have notified the retailer that you are cancelling your order, any sum debited from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your notice of cancellation PROVIDED THAT the products in question are returned by you and received by the Partner in the condition they were in when delivered to you. If you do not return the products delivered to you or do not pay the costs of delivery, the Partner shall be entitled to deduct the direct costs of recovering the products from the amount to be re-credited to you.

4.9 Your rights of cancellation do not apply to the following items:

(a) perishable products such as flowers or chocolates;
(b) bespoke or tailored products which have been created or altered to your order and work has already begun the item;
(c) earrings and knickers which cannot be returned due to hygiene reasons.
(d) cosmetics and skincare which has been opened.

4.10 Your statutory rights are unaffected by condition 4.9.

Partner’s Right To Refuse Delivery
4.11 The Partner may cancel the order with you if:

(a) they have insufficient stock to deliver the products you have ordered;
(b) they do not deliver to the area of the delivery address; or
(c) one or more of the products you ordered was listed at an incorrect price due to a typographical error or other error.

4.12 If the Partner does cancel your order, they will notify you by email or if no email address has been supplied in writing, to the delivery address. Any sums deducted from your credit card will be re-credited to you as soon as possible but in the event within 30 days of the notice by the retailer cancelling the order.

4.13 The Partner is not obliged to offer any additional compensation for disappointment suffered by you or any intended recipient of a purchased product.

Delivery
If you have any questions about delivery, please contact the Partner in the first instance. Their details are provided on the order confirmation email.

4.14 The Partner will deliver the products ordered by you to the address you give for delivery at the time you make your order. If you wish to change the delivery address after placing the order, you should contact the Partner directly who will attempt to redeliver to the new address. If the products have been dispatched by the Partner prior to your request to change the delivery address, the Partner is not obliged to recall or redeliver the products.

4.15 Delivery will be made as soon as possible after your order is accepted. For estimated delivery times you should contact the Partner.

4.16 You will become the owner of the products you have ordered when they have been delivered to you. Once products have been delivered to you they will be held at your own risk and the Partner will not be liable for their loss or destruction.

Liability
4.17 If the products delivered to you are not what you ordered or are damaged or defective or the quantity delivered is incorrect, the Partner shall have no liability to you unless you contact them by email or in writing within 7 working days of delivery of the products in question.

4.18 If you notify the retailer of a problem under condition 4.17, their only obligation will be, at your option:

(a) to make good any shortage or non-delivery;
(b) to replace or repair any products that are damaged or defective; or
(c) to refund to you the amount paid by you for the products in question in whatever way the Partner may choose.

4.19 Save as precluded by law, the Partner shall not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to them under this condition and the retailer shall have no liability to pay any money to you by way of compensation other than to refund you the amount paid by you for the products in question under condition 4.18(c) above.

4.20 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase products or services via the Site. The importation or exportation of certain products sold by retailers using this Portal may be prohibited by certain national laws. Neither GU nor the Partner make any representation and accepts no liability in respect of the export or import of the products you purchase.

4.21 Nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit the retailer’s liability to you for any death or personal injury resulting from their negligence.

4.22 GU is not responsible for the truth and accuracy of the content and information contained in the Site. GU accepts no liability for incorrect product content including, but not limited to, item descriptions, item images, delivery dates and retailer contact information. Sole liability for any errors or omissions in respect of a Partner’s products (including delivery) lay with the Partner.

Additional Costs
4.23 All products advertised for sale in the Site are INCLUSIVE of VAT but EXCLUSIVE of postage and packing unless otherwise stated within the Site.

4.24 Postage will be charged at the rates advertised from time to time within the Site.

Gift Vouchers
4.25 Gift vouchers may be used in full or part payment of the total cost of any items (including delivery costs) purchased within the Site. Where the value of the gift voucher exceeds the total value of the item or items purchased the amount of the voucher will be reduced.

4.26 GU gift vouchers are valid for one year from the date of purchase. In the event that a gift voucher, or any portion of it, remains unused by the end of this period, the gift voucher will be become void and GU shall not refund or return any monies.

4.27 In the event that a gift voucher is used to purchase an item and that order is subsequently cancelled either by you or the retailer under the terms outlined above, GU will refund the gift voucher amount and reissue a new gift voucher.

4.28 Gift vouchers cannot be redeemed against orders that have already been accepted by the retailer.

4.29 Gift vouchers cannot be redeemed for cash and have a nominal cash value of 0.001p.

4.30 Gift vouchers may not be used to purchase another gift voucher.

5. LIABILITY

5.1 Nothing in these terms and conditions of sale shall exclude or limit GU’s liability for:

(a) death or personal injury caused by negligence; or
(b) fraud; or
(c) any other liability which cannot be excluded or limited under applicable law.

5.2 Except as provided for in paragraph 5.1 GU, and any officers, employees, members or agents or any other party (whether or not involved in creating, producing, maintaining or delivering this Site), exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party, in connection with:

(a) this Site in any way or in connection with the use of it or a third party’s website;
(b) inability to use this Site or a third party’s website
(c) any results of searching this Site;
(d) any sites linked to this Site or the material on such sites; or
(e) loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Site or your downloading of any material from this Site or any sites linked to this Site.

5.3 The liability excluded by paragraph 5.2 includes without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise.

5.4 Links to third party sites on this Site are provided solely for your convenience. If you use these links, you leave this Site. GU has not reviewed these third party sites and does not control and is not responsible for these sites or their content or availability. GU therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this Site, you do so entirely at your own risk.

5.5 Responsibility for the security of any passwords issued rests with you.

5.6 You shall fully indemnify GU against all damages, losses and expenses arising as a result of any claim or action for your breach of these terms and conditions.

6. COMPLAINTS AND CONTACTING US

6.1 Should you encounter any problems or have any queries with products, you should contact the Partner directly. You will find their contact details on Partners' confirmation of purchase email.

6.2 If you have any problems contacting a Partner please contact GU’s Customer Services by email at info@greenunion.co.uk. GU will assist as far as possible but has no legal power to intervene or settle any dispute or obtain any information on your behalf.

7. INTELLECTUAL PROPERTY

7.1 All rights in the Site and its content including copyright, design rights, patents, inventions, know-how, database rights, trade marks, source codes and any other intellectual property rights in any of the foregoing are reserved to GU and/or Partners and technology providers.

7.2 For the purposes of these terms and conditions, any use of extracts from this Site other than in accordance with paragraph 1.3 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Site automatically terminates and you must immediately destroy any downloaded or printed extracts from this Site.

7.3 You may not remove, change or obscure the logos or any notices of proprietary rights on any content within this Site.

7.4 Any use of third party trade marks is not intended to imply any connection between us or our products and the trade mark proprietor or any of its products.

8. THIRD PARTY RIGHTS

The terms of this Agreement are enforceable only by the parties to this Agreement and no other party has any right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

9. INVALIDITY

If any part of these terms and conditions is unenforceable (including any provision in which liability is excluded) the enforceability of any other part of these conditions will not be affected.

10. GOVERNING LAW

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us

11. ENTIRE AGREEMENT

These terms and conditions, together with the Partners' current prices, delivery details, contact details and GU’s Privacy Policy, set out the whole of the agreement relating to the supply of products by the Partner to you. Nothing said by any sales person on behalf of the retailer or GU should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any products offered for sale by the retailer through the Site. Save for fraud or fraudulent misrepresentation, neither GU nor the retailer shall have any liability for such representation being untrue or misleading.

Issue Date: 19.08.2008